Refund policy
Refund & Return Policy
The Fur Kids Bakery — last updated July 2026
Every treat we make is baked fresh by hand in small batches for your fur kids. Because our treats are perishable, consumable food products, we handle returns a little differently than a typical shop — with your pet's safety and freshness as our top priority.
Fresh-baked & perishable items
For food-safety and hygiene reasons, we are unable to accept returns or exchanges on edible treats, baked goods, cakes, or gift boxes once they have shipped. These items are made to order and cannot be resold.
If something's not right
Your satisfaction matters to us. If your order arrives damaged, spoiled, defective, or incorrect, we will happily replace it or issue a full refund. Please contact us within 7 days of delivery at michael5km99@gmail.com with:
- Your order number
- A brief description of the issue
- A photo of the item(s) and packaging
Once we've reviewed the details, we'll arrange a replacement or refund — no need to return the affected item.
Non-edible items
Unused, unopened non-food items (such as grooming products or accessories) may be returned within 14 days of delivery in their original condition and packaging. Customers are responsible for return shipping on these items unless the return is due to our error.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Cancellations
Because we bake to order, please contact us as soon as possible if you need to change or cancel an order. We can usually accommodate changes before your order enters production. Once baking or shipping has begun, we may be unable to cancel.
Questions?
We're here to help. Reach us any time at michael5km99@gmail.com.